As business owners, contractors and employees working in a Government Department regulated industry we have customers and clients. These customers and clients are the people we provide services for. And…. We always provide our services with a smile on our face don’t we.
Many of the services we provide are under the authority or on behalf of our associated Government Department. In a way, we are contracted to the Department. (OK, not exactly but don’t go all legal on me, hear me out).
If we were contracted by an organisation to provide services on their behalf, we would deal with that organisation with a smile on our face as well. At least we would if we still wanted to be associated with that organisation and receive future contracts or work.
So…… Do we deal with our regulating Govt. Department with a smile on our face? Are we always polite when we communicate with them? Do we provide our services to the required standard? Do we manage our administration duties efficiently so everything works smoothly for them and us? If things don’t go to plan, do we work with the Department staff to find a good solution then move on?
Sadly, it seems that we don’t always deal with our regulating department with a smile on our face. Maybe they don’t all have a smile on their face when they deal with us. So….. Most of them do or at least try to at first.
Treat others as you would want them to treat you is a great life rule. Putting a smile on your face before you deal with anyone is also a great ‘how to win friends and influence people’ skill. Mutual respect and understanding is often the result.
Next time you are dealing with your regulating Government Department, try putting a smile on your face first. If you have made a mistake, apologise and work hard to fix it. If it seems that they have made a mistake, talk about it, ask if you can help fix it. It is how we would treat our clients isn’t it. Let’s all try it with our Regulators?